Executivo Rio – Terms and Conditions

Please read these terms and conditions carefully before making any reservation as they contain important information about your rights and obligations. By clicking the “submit” button at the bottom of the application form, you agree to be legally backed by them as they may be modified from time to time, and posted on our website. If the reservation is made by telephone, email or fax, it is subject to, and that the client accepts, the terms and conditions of booking of Executivo Rio. This information is available on our website or on request by e- Mail or phone.
Executivo Rio is a company registered in Brazil and is therefore subject to Brazilian laws. It is also a company licensed by the Ministry of Tourism.

A) Executivo Rio has the right to refuse any reservation made by you. When a booking of a transfer is made through our web page, an automatic reply / confirmation is sent to you with all the information you need to know when you arrive at your destination airport. Arrival information can also be found on our website.
If your reservation is not accepted, you will be notified by email within 24 hours from the time the reservation is made.
B) The destination and the origin address in your confirmation / reservation will be considered as addresses for the execution of the transfer services.
C) When two or more persons are included in the same reservation, the person who made and / or purchased the reservation will be considered an agent for all members of the group and accepts these booking conditions on behalf of each member of the group.
D) The make, model and type of vehicle used for the transfer service may vary from those shown on the website.

A) We do not make any fee for changes to your booking if made at least 4 days before the date of travel. The new details must be sent in writing, by e-mail, directly to atendimento@executivorio.com.br.
B) Changes made less than 4 days before the date of travel are subject to availability and will be charged a fee of R $ 50.00 (fifty reais).
C) If a change leads to an increase in price, this difference must be paid at the time of the consultation.
D) Any changes that do not increase the price will not have extra cost.

The price of any service is the price displayed on our website at the time and date of your order. We may change the price of any service on our site before a reservation is made. While we try to ensure that the prices shown on our site are accurate, the price of your reservation will need to be validated by us as part of the confirmation process. We will let you know if the correct price of a service is higher than what is shown on your booking, giving you the opportunity to cancel the reservation and decide whether or not to pay the correct price. In case of prepayment, if the correct price is higher, we will refund the total amount paid if you decide to cancel the reservation.

At the Rio Executive, under certain conditions, an advance payment of 20% is required when the reservation is made. Payment can be made by credit card (via Paypal), bank transfer or bank slip in advance.

If payment is made in advance the following conditions, in addition to the general conditions, apply:
A) In the case of payment with credit / debit cards, you are legally obligated to provide, for the purpose of acquiring the service, the correct personal information and your credit / debit card details that have sufficient funds or sufficient credit to cover The cost of the service (s). EXECUTIVO RIO reserves the right to validate your credit / debit card information before providing it with the service. If the authorization is not approved, you will be informed, as soon as possible, to the email address provided by you, and depending on your destination and the payment options available to that destination, offers the possibility of making the payment in R $ (In reais) in cash to the EXECUTIVO RIO representative or driver before starting the service. We reserve the right not to perform the service if such payment is not made.
B) In case of payment by bank transfer, this must be done at least 10 working days before the date of service and a copy of the bank voucher, showing the details of the transfer must be received by us by email (@ .com.br) before the date of service.
C) Once the payment has been validated, you will receive by email, the payment confirmation. This confirmation is your ticket and must be produced for the representative or driver, both for arrival and departure.
D) Payment is strictly non-refundable, except in circumstances where EXECUTIVO RIO, due to causes beyond its control, cancels or, in its sole discretion, agrees to cancel the reservation.
E) In case of flights lost or delays in the flights forcing you to lose your transfer, EXECUTIVO RIO restinge to the right to charge the total value of the service.

A) Customers who wish to cancel their reservation must do so by e-mail (atendimento@executivorio.com.br), citing the reservation code, passenger name and date of the first service. The reservation will be considered canceled on the date that EXECUTIVO RIO receives the cancellation email.
B) Cancellations made up to 7 days before the date of the first transfer will be returned in full, except for an administrative fee of 7% of the amount of the signal payment.
C) In the case of a cancellation being made less than 7 days before the date of the first transfer, there is no refund.
D) In case of cancellation, the customer will receive a cancellation reference number. This reference number must be quoted in any correspondence with EXECUTIVO RIO.

A) Delays / lost flights: in the case of lost flights, forcing you to miss your transfer, EXECUTIVO RIO must be informed by phone / email (atendimento@executivorio.com.br), once you are aware of your Situation so Executivo Rio can try and make alternative arrangements. The alternative transportation arrangement is entirely at the discretion of EXECUTIVO RIO and may be subject to an administrative fee of which you will be advised when applicable.
B) Luggage: Customers are limited to a maximum of luggage (according to the site’s illustration in ¨Frotas¨). Executivo Rio must be informed of any extra luggage at the time of booking, for which there could be a supplement to pay – which includes sports equipment, wheelchairs, etc. In the event of excess baggage not declared, additional fees will be charged, in our absolute discretion (to be paid before shipping) or we reserve the right to refuse to carry the items. All luggage must be clearly identified with the name and destination address of the owner.
C) Wheelchairs: Vehicles intended for the TRANSPORTATION SERVICE do NOT have wheelchair ramps and are not adapted for the disabled. All passengers should be able to climb the steps of the bus (in some vehicles may be double-decker type and include some interior steps).
D) Children: Brazilian legislation states that children must wear a suitable child seat until they reach 8 years of age or until they reach a height of 100 cm.
In the private transfer all children and babies are provided with child seat for occupancy of the vehicle regardless of age and therefore should be included in the total number of passengers at the time of booking.
E) Behavior: Executivo Rio reserves the right (and delegates to its drivers and agents designated on the right) to refuse to carry any person who is under the influence of alcohol or illicit drugs and / or whose behavior is considered as a threat to The driver, the vehicle or the other passenger (s).
Neither alcohol consumption nor smoking is allowed in any of our vehicles.

F) Tolls / expressway. All transfers are made using the motorway. However, short distances are much faster using the national road.
G) Performance:
I) RIO EXECUTIVO will use all reasonable means to ensure that your vehicle (s) will be at your meeting point at the time indicated on your confirmation, and that it arrive at your destination in time. However, Executivo Rio accepts no responsibility in the event of a delay due to causes beyond its control.
Ii) While Executivo Rio will do its best to reduce any delay as much as possible, it should be understood that during the peak, summer and weekend season there may be delays incurred before your transportation is available.
Iii) Vehicles are fully insured against passenger and third-party accidents, as required by local law. However, while all care is always taken, customers’ property is conducted entirely at their own risk and no liability can be accepted for loss or damage. It is the responsibility of the passenger to check their own travel insurance.
Iv) When customers book this type of service they understand that they can have a wait of up to 1 hour from the moment they reach our representative and a maximum of 15 stops before arriving at the destination point. The collection time for the trip to the airport can be up to about 6 hours before the departure time of the flight.
V) Executivo Rio will not accept any responsibility for any difficulty or service failure if customers, at the time of their travel, do not have with them the travel documents appropriate for their reservation and describing the procedures of entry and exit. EXECUTIVO RIO will not agree to any requests for reimbursement or compensation arising out of any service failure if customers do not adhere to established procedures.
Vi) The local supplier EXECUTIVO RIO appointed shall make every effort to transport the passenger (s) with minimum discomfort and disruption to his / her destination, as indicated in the confirmation document. However circumstances beyond our control may prevent the realization of this responsibility. The following are examples of circumstances that are not within our control:

• accidents causing vehicle delays
• exceptional or severe climatic conditions
• compliance with police requests
• deaths and accidents on the road
• vandalism and terrorism
• Unforeseen traffic delays
• industrial action by third parties
• problems caused by other customers
• other circumstances affecting passenger safety
• properties that are not accessible for the type of reserved service

(Viii) In very rare cases, the designated local supplier may leave or collect passengers from a different point than the hotel address if the car for the specified exact accommodation may cause undue or inconvenient delays to other passengers.
Ix) EXECUTIVO RIO will only be responsible for any consequential reasonable and foreseeable losses arising directly from a breach in the contract. In such cases, our liability will be limited to a maximum of $ 50.00 per booking.
X) EXECUTIVO RIO reserves the right at any time to assign any part of this Agreement (or any thereof) to any associated company or subsidiary or to any third party.
(Xi) If the named supplier fails, due to any reasonable circumstances under its control, to deliver its passengers to its confirmed destination, EXECUTIVO RIO does its best to provide adequate replacement transportation, such as another private car, taxi, etc. Any reimbursement made by EXECUTIVO RIO for the costs of an alternative means of transportation incurred by the passenger to arrive at his destination ticket will not be more than the cost of arriving at that destination by taxi.

A) It is the obligation of the client to report any difficulties with the services that EXECUTIVO RIO provides, in the shortest period possible, in order to be given a fair opportunity to correct all problems as soon as possible.
B) It is the client’s obligation to do everything in his / her power to minimize any loss. If the transport is more than 10 minutes late, it is the client’s responsibility to communicate the EXECUTIVO RIO representative by telephone so that appropriate action can be taken.
C) If the customer does not contact the EXECUTIVO RIO representative, we will not assume any responsibility for the additional costs incurred by the customer, for example in case of lost flights, transportation costs, etc.

D) RIO EXECUTIVO will not be responsible for any additional cost incurred by customers in reaching their destination if they have not contacted our representative by telephone to inform them of any problem when it arises. There is a 24-hour emergency number sent with the confirmation details. If customers do not receive this emergency number, it is their obligation to contact EXECUTIVO RIO in advance and request.
These Conditions of Carriage and any transportation that we have agreed to provide to you (in relation to you and / or your Baggage) will be governed by the laws of Brazil and any dispute between you and EXECUTIVO RIO concerning or arising from such transportation in any way, Shall be subject to the non-exclusive jurisdiction of the Courts of Rio de Janeiro (Brazil). These terms and conditions supersede all other terms and conditions applicable prior to the use of our site and / or sale of service.

In the unlikely event of a lawsuit Executivo Rio takes all customer issues very seriously and so if you are not satisfied with any part of the service provided, please contact us within 28 days from the date of transfer to That we can investigate any problems. Details must be sent to us by email (gustavo@executivorio.com.br). All comments must be made in writing – no verbal statement will be accepted. We attempt to resolve any written complaint within 28 days.

Your privacy is important to us and although we may, from time to time, send you information, including offers, etc., your personal data will not be passed on to third parties.

When a transfer service is booked with us, we need to collect certain information in order to process the reservation. The required information depends on the reserved service and will form part of a permanent record of your transactions. This information is used to be able to verify your records quickly and efficiently and will only be maintained if it is relevant to your permanent record.

Please note that we do not use cookies on our site.

If you have any questions, comments or concerns about our Privacy Policy, you can contact us at:
Executivo Rio
24 hours telephone: +55 21 998816085
E-mail: atendimento@executivorio.com.br